Terms of service

These terms are between you and APETEC LTD, a company registered in England and Wales (company number 17065917) with its registered office at 128 City Road, London, EC1V 2NX (“RemarketOS”, “we”, “us”). By creating an account or using the service you accept them. If you don’t accept them, don’t use the service.

Our privacy policy explains how we handle personal data and forms part of this agreement.

RemarketOS is software that helps you (an “operator”) run Email Remarketing campaigns for local businesses (your “clients”): finding businesses to pitch, sending remarketing emails to a client’s own past customers from the client’s own email address, and booking bookings onto the client’s calendar.

RemarketOS is a tool, not an agency service. We provide the software; you run the business. Your relationship with your clients — contracts, fees, deliverables, and conduct — is entirely between you and them.

Business use only. RemarketOS is provided for business and professional use. By creating an account you represent that you are acting in the course of a trade, business, craft, or profession and not as a consumer. The service is not intended or made available for personal, family, or household use.

• You must be at least 18 and able to form a binding contract.
• Provide accurate account information and keep your credentials secure. You are responsible for activity under your account.
• One person per account. You may run multiple clients under one account; you may not share one account across multiple operators.

• Free plan: no charge, no card. Includes one Business Finder run, and writing and editing the pitches it produces. Sending pitches, taking on clients, and running their campaigns are Pro features.
• Pro plan: $79 per month, billed monthly in advance through Stripe. Prices exclude any applicable taxes, which are shown at checkout.
• Cancellation: cancel anytime from billing settings. Your subscription runs to the end of the paid period, then your account drops to the free plan: your data stays (clients, lists, history), but sending, campaigns, and Finder runs stop.
• Failed payment: if payment fails and retries don’t succeed, your account drops to the free plan the same way — data kept, sending stopped.
• Refunds: subscriptions are billed monthly in advance and are non-refundable, including for partial months. When you cancel, your subscription runs to the end of the period you’ve already paid for and then stops — you are not charged again. If you believe you’ve been billed in error, contact us.
• Price changes: we’ll give notice before a price increase takes effect on your subscription.

Email sent through RemarketOS must comply with the US CAN-SPAM Act and any other law that applies to you or your recipients. You agree to all of the following:

• Email Remarketing campaigns go only to a client’s own past customers — people with an existing business relationship with that client. You must have your client’s authority to upload and email their list.
• No purchased, rented, scraped, or borrowed consumer lists. Uploading one is grounds for immediate suspension.
• Don’t defeat the safeguards. Unsubscribe links, postal addresses, suppression lists, and daily sending caps are built in. Attempting to remove, bypass, or work around them breaches these terms.
• Business Finder pitches are business-to-business outreach sent from your own email address, at capped daily volumes, to publicly listed business contacts. Keep them truthful and identify yourself honestly.
• No deception: no false sender information, misleading subject lines, or impersonation of a client without their authority.

You also agree not to:

• use the service for anything unlawful, deceptive, or harmful;
• probe, disrupt, or overload the service, or access another account’s data;
• resell or white-label the service itself without our written agreement (running your own agency with it is, of course, the entire point);
• upload malware or content you have no right to use;
• use the service to send anything other than the campaign and pitch emails it is designed for.

We may pause sending, remove recipients, or suspend accounts when we see spam complaints, unusual bounce rates, or evidence a list was not obtained properly.

• You confirm you have each client’s authority to connect their Google account, upload their customer list, send email on their behalf, and book events on their calendar.
• For uploaded customer lists, you and your client are the data controllers and we are your processor: we handle those lists only to provide the service, as described in the privacy policy.
• You are responsible for having a lawful basis to email the people on an uploaded list, and for handling any privacy requests your clients’ customers direct to you.
• Deleting a client deletes that client’s customer list and its suppression records, and every campaign for that client stops at the same moment. Opt-outs from your own cold outreach are kept even if you delete your account, so an address that asked you to stop is not pitched again.

• RemarketOS connects to Google with two permissions only: sending email, and viewing and editing calendar events. It cannot read anyone’s inbox. On the calendar it creates an event per booking, deletes that event if the booking is cancelled, and reads existing events only closely enough to tell whether a slot is free — when they run, and whether they were cancelled, marked free, or declined — never their titles or contents, and never editing an event it did not create.
• Your and your clients’ use of Gmail and Google Calendar through RemarketOS is also subject to Google’s own terms. Google may throttle or suspend accounts that send abusive volumes; the Google account holder remains responsible for their account.
• A client can revoke access at any time from their Google settings; sending for that client stops.

RemarketOS includes AI assistance in two narrow places: editing email drafts on your instruction, and writing one-line factual descriptors of Business Finder results. You review and approve everything before it sends — AI output can be imperfect, and the words that go out under your name (or your client’s) are your responsibility.

• We own the service, its software, templates, and branding. We grant you a limited, non-exclusive, non-transferable right to use them within the product while you have an account.
• You own your data: your client records, uploaded lists, and the emails you customize and send. You grant us the limited license needed to store and process them to run the service.
• If you send us feedback or suggestions, we may use them without obligation.

RemarketOS depends on third-party services — hosting, database, payments, Google APIs, business data, and email delivery (listed in the privacy policy). We don’t control them, and outages or changes on their side may affect the service. Where a third party requires it, your use of features built on their service is also subject to their terms.

• You can delete your account at any time from settings. Deletion is permanent and removes your data as described in the privacy policy.
• We may suspend or terminate accounts that breach these terms — especially the sending rules — or that create legal or deliverability risk for us or other customers. We may give you a chance to fix the problem first.

No income guarantee. RemarketOS is a tool for running a real business, and real businesses can fail. We make no promises about how many clients you will sign, how many bookings will come in, or how much money you will make — including zero. Anyone who guarantees you income from this kind of work is lying to you; we won’t.

The service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that every email will be delivered — deliverability ultimately depends on recipients’ mail providers.

Nothing in these terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or fraud.

To the fullest extent permitted by law: neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data; and our total aggregate liability arising out of the service is capped at the amounts you paid us in the 12 months before the event giving rise to the claim (or $100 if you have only used the free plan).

• These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
• If we make material changes to these terms, we’ll give notice before they take effect. Continuing to use the service after that is acceptance.
• If any part of these terms is found unenforceable, the rest stands. These terms plus the privacy policy are the entire agreement between us about the service.

Questions about these terms: contact form, or write to APETEC LTD, 128 City Road, London, EC1V 2NX.